Frequently Asked Questions

Find the right essential for your skincare and personal-care routine, with answers about Cottonfolds, face towels, cotton pads, oral care and UK delivery.

What are Cottonfolds?

Cottonfolds is a box of 80 dry cleansing sheets made from 100% cotton. Each sheet unfolds to 20 × 15 cm. Use with water or your usual cleanser, toner, cleansing balm or makeup remover, following that product’s directions. Use each sheet once, then put it in the bin.

How are Cottonfolds different from the face towels?

Cottonfolds contains 80 cotton sheets, each 20 × 15 cm. Our face towels come in boxes of 50: Compact measures 8 × 8 inches and XL measures 10 × 12 inches. Choose the format that suits your routine and check the individual product page for details.

Do the face towels arrive wet or dry?

They are supplied dry. Use a fresh towel to gently pat dry after cleansing, or use it with water or your usual skincare product as directed. See how to use disposable face towels.

Which face towel size should I choose?

Choose the compact 8 × 8 inch square when you prefer a smaller towel, or the XL 10 × 12 inch rectangle for more surface area. Both boxes contain 50 single-use towels. Our size comparison explains the difference.

How do I use the cotton face pads?

Add your chosen skincare product to a fresh pad and use gently, following the product’s directions. Each pack contains 60 triple-layer pads with a smooth side and a textured side. Pads offer a smaller surface for targeted applications. Read our face pads and face towels guide.

How do I care for the tongue scraper?

Use gentle pressure, rinse between passes, then wash, rinse and dry it after use. Keep it in the supplied case when dry. Do not share it.

Can I flush the towels, Cottonfolds sheets or face pads?

No. These are single-use products. Dispose of used towels, sheets and pads in the bin; do not flush them.

Where do you deliver?

We deliver within the UK. Standard delivery (3–4 days) costs £3.99 below £30 and is free on orders of £30 or more after discounts. Express delivery (1–2 days) costs £6 below £30 and £4 on orders of £30 or more after discounts. Delivery times are estimates. See our delivery page for details.