Refund policy

If you buy online, you can usually tell us within 14 days of receiving your goods that you wish to cancel. You then have a further 14 days to return the goods. Please contact info@whistlecosmetics.com before sending anything back so we can provide return instructions.

For a valid cancellation, we will refund you within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier. Refunds are made using the original payment method, without a refund fee. Where a cancellation applies, we will refund the cost of standard delivery. If you selected a more expensive delivery service, we only refund the standard-delivery amount.

You may inspect goods as you would in a shop. We may make a deduction if their value has been reduced by handling beyond this. If a product is supplied sealed for health protection or hygiene reasons, the change-of-mind cancellation right may not apply once that seal is removed. This does not affect your rights if goods are faulty, not as described or otherwise do not meet your legal rights.

For change-of-mind returns, you pay the return postage. If goods are faulty, damaged or incorrect, contact us so we can arrange an appropriate remedy without you bearing the reasonable return cost.

Do not send returns to our registered office. We will provide the correct return address and instructions for your order.

Please include your order number and contact details when you get in touch.